I can’t find an item online
Unfortunately, some items will be out of stock or be removed from the website altogether if discontinued. However, if you contact us, through our contact us form, we can offer you an estimated delivery time and will place the item/s on back order for you. Lead time is usually 1 - 2 weeks.
I need more information about a product
We include as much information as possible about a product on the website page itself. Usually more detailed information can be offered, just drop us a note through our contact us page. Please remember to provide the name and reference code of the product you need more information on and one of our team will aim to answer your query as quickly as possible.
Can I change my order?
Once your order has been confirmed, it is only possible to change it prior to despatch.
Can I cancel my order?
Once your order has been confirmed, it is only possible to cancel it prior to despatch.
My order is a gift for someone at a different address
We can send your items to your desired recipient. Please remember to check the destination address and provide as much detail as possible.
Can I have my order gift-wrapped?
Each item you order from Silverbrooks is sent to you in a complimentary, exclusive gift box at no extra charge, meaning a hassle free way of sending the perfect gift.
You can however, opt for at checkout a gift wrapping service - where your items will be carefully wrapped and a gift tag attached. You will be prompted at checkout for more information. There will be a small charge of £2.50 for this service.